caresuper complaints

After all these years, it’s a terrible shame. The final frustration (it was drawn out over a long time) was when I was convinced to complete a form in support of my requirement - which I did, only to receive a following message a few days later telling me I needed my employer to submit the form - when I had previously explained a number of times that I was self -employed.

If you're still waiting for your payment, let us know and we can follow this up with our Payments Team to get you an ETA. The passing the buck to other areas of the workplace was unbelievable. All seems ok until you need to talk to someone.

A good super fund can make a substanial difference to the amount you retire with.
We're disappointed you haven't seen the best of us on several fronts and we want to fix what's not working and prove to members that we're working hard for their future. Hang up and they'll give me a ring if my turn come.It's already Wednesday night and I'm still waiting for my call.Try to ring them up the line is busy.Total disregard for the welfare of their client.

All I can suggest is look for an alternate fund which disappointingly, hubby & I are doing shortly. The lady I spoke with, took my details and then even went to the ATO website to find the form that I was trying t...Read more.


In the meantime, you can still access your account details from MemberOnline on your mobile or desktop by logging in to www.caresuper.com.au/login.

We can follow this up with our Payments Team and find out what's happened.... We've been working hard to pay our members within 5 business days of the ATO's notification, so we're disappointed to hear you're still waiting. We have been with Caresuper for a about 5 years, and they used to be one of the top industry funds - No more. Regards, CareSuper. Please can you contact me Care Super! After contacting CARE Super as requested above at 14:20pm 17th July, no money, no movement with my account shown on their MySuper page, no other contact from them except the ac... Read more. Hi Gary, we'd like to apologise for the conflicting information you've received - we're sorry for the confusion and we know how important it is to get this right so your contributions are processed co... Read more, Good Morning, you should be able to examine the communications chain between myself (from 8 May), and the rote responses I received from your service desk personnel.

Use this comments section to discuss problems you have had with Super 8, or how they have handled your complaints. Now here's the first point where my hackles began to raise, the following is from Care Super's own page on the Early Release of Super: As discussed with you today, a senior member of our Insurance team will be calling you to discuss your con... Read more. Transition to retirement. Unfortunately as wonderfully worded as your response is, I'm at the stage where the faith bucket is empty. Fine. We've checked in with our Complaints Team who have assured us that we're working through compl... aints pretty promptly at the moment, so you're likely to hear back from us before 90 days. Companies can't alter or remove reviews from ProductReview.com.au. We'd like to investigate your complaint further to find out where things went wrong at our end, and make sure we complete your request ASAP. Hi, thanks for taking the time to leave us your detailed feedback. Listing monitored by CareSuper representatives.

Not happy!! The passing the buck to other areas of the workplace was unbelievable. Hi Ivy, we're sorry to hear about the delays you're experiencing with your early release payment. I talk to my friends about other industry funds and they say they feel wanted and valued but that has not bee... n the case at Care for the past couple of years (which is why Im looking to change ASAP). The forms were signed by hand, scanned and emailled. Thanks for taking the time to share your feedback with us. They do their best to hinder your access to your account so you are not aware of what they are charging.

Thanks for taking the time to share your feedback with us. On calling them... they said there was nothing they could do about it, tough. We'd like to investigate this for you to find out what's happened and make sure... Read more. Caresuper are a disgrace. I have no other option left. I requested a rollover to my new fund through mygov in January 2019, they sent me a letter saying they needed a certified copy of my marriage certificate to change my name on their records then they would process the request. The bank was the same, the branch was the same, the name of the account holder was the same, I'd just chosen a different account number. your taking the taking the time to raise your concerns with us and apologise for any inconvenience caused. By this time I'd spent a couple of hours on hold, been disconnected once without any warning, and another time was disconnected straight after being given an automatic customer service survey. For me, CareSuper is the right choice and I hope I always get the level of service and kindness that I received today. Email us at social@caresuper.com.au or send us a private message through this site if you can. Unsurprisingly, I still haven't receieved that call (from about 4 months ago). CareSuper member website is misleading. I needed your help while I was a customer.

I have already escalated the issue to your customer adv... ocate team (why do you need an advocate team? I agree with the previous reviewer, they're rats. The original mix could have been set years earlier. We can see there have been some errors in how we handled your request and we’ve escalated these internally. Their IT apparently won't look at it for days if not weeks. E... Read more, I’ve email you and Im currently on hold to you guys now 3hrs on hold and have been transferred around ive also have not been contacted from your call back services this is a joke. 22:45 Monday 20th July. i started the process of withdrawal once. Since then all I have received is conflicting information. It is clear they are trying there very best to avoid making payments.

We realise switching investments online can be confusing, and it's not always clear to members when a switch request is being processed. Our Digital Team has resolved this issue now and we believe everything is operating correctly.Let us know if there's anything else we can help you out with.Regards, CareSuper. CareSuper. I never saw anywhere on Care Super's COVID information pages not the ATO site any information stating that the account had to be exactly the same as last year for this year's release. The ... Read more, I have put forward a request through ATO for early super release, which was approved.

Their IT apparently won't look at it for days if not weeks. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020!

this is not fair.

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