Three Billings ago they overcharged me (I found out later) and I paid as I always do. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Then in mid March I received a letter from Consumers Energy transfer department stating that a past due amount was going to be added to my current bill.
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Clearly Patti Poppe doesn't get it: but then, she doesn't need to.Consumers is a monopoly protected by politicians; they don't HAVE to provide customer service. BBB Business Profiles generally cover a three-year reporting period. Education Programs Email Us M-F, 8 a.m. - 5 p.m. Electric Customer Choice/Retail Open Access Email Us M-F, 8 a.m. - 4:30 p.m. Foundation Call 877-501-4952 or 517-788-0432 Email Us M-F, 8 a.m. - 6 p.m. Green Generation Call 800-736-4147 M-F, 8 a.m. - 5 p.m.
Be willing to provide the information requested and when you get in touch with a representative from Consumers as a result of your complaint, make sure you ask them to contact any credit/collections agency to remove the ding on your credit history. Other Contacts.
Once you have escalated your complaint, you no longer have to call, be placed on hold, and then have a telemarketer argue with you without any resolution.
Even with the confirmation number they gave me and my bank statement showing they payment, they have yet to add it to my account and still say is due.
For the last 3 years, we have spent the winter months in California. Once you have escalated your complaint, you no longer have to call, be …
I just want people to know the lack of consideration by Consumers Energy. Contact the MPSC at [protected] and state your case. Customer Reviews are not used in the calculation of BBB Rating.
I feel Consumers should be audited!! I called customer service and after 20 minutes on hold got a supervisor; he said he scheduled a "Hardship" service call and told me they would get out "right away"; 3 hours later, still no gas. Complaint is about my latest bill with Consumers energy gas company in Michigan.
poor quality customer service and billing problems! This company does respond, but not as often as you'd expect them to. BTW Arual98- we were told that CMS couldn't figure out the difference between faulty readings from bad equipment retroactively. This whole thing doesn’t make sense.
(.(….(….(…./.)..)...(. I have been on the shut off protection plan for some time now . When the new oil company delivered it was $2.19 per gallon So beware of this terrible group.
no service due to balance on previous owners, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Its decisions are binding on the energy supplier but not the consumer.
We’ll guide you through the process. The same thing happened to my parents with their roof. I'm trying to get utilities in my name and was told because we were married. File your review. BBB remains operational and focused on serving our business community. Good luck. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Consumers Energy. This has been going on for at least 3 months and we've called approximately 5 times.
I live in another state and had to stay in another house when I was in Michigan. I called Consumers Energy because the house is not occupied & knew the bill was inaccurate. We worked hard to empty the house to prepare for the demolition and because Consumers Energy took so long mother had to pay an extra months rent. Apparently we are the only people to ever contact the Gov's office about these kinds of problems. Review Latest Reports. First I was told it would take two weeks, then 2 weeks from the billing date, and now still no check.
See BBB rating, reviews, complaints, & more. So we filed a complaint (we are still out of state by the way). I've reported to consumers energy multiple times and my husband has as well. I have spoke with 5 different representatives total now. And I would join in the attempt to prove consumers fraud!
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My next step is a lawyer! BBB accredited since 10/19/2012. Have spent much time on the phone with them, they are extremely rude and have no idea what they are doing. I call another oil company and they called my back in ten minutes and helped me out.
THEY ARRIVED WITHIN THE HOUR AND FOUND 2 GAS LEAKS IN 2 PIPE CONNECTIONS AND SHUT OFF OUR GAS AND LEFT WITH INSTRUCTIONS TO PUT "PIPE PUTTY" ON THEM AND TO CONTACT THEM AGAIN TO HAVE THE GAS TURNED BACK ON.
It was January and our house was freezing So I called another company and they called me back in ten minutes and helped me out.
We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. On 7 Dec they billed my credit card for that amount. We appreciate your patience as we and everyone in our communities focus on addressing this crisis. You may have been caught up in that mess. Similar experience very persistent but now using the scam that the buyer of... Hi Mr Lloyd.
International Association of Better Business Bureaus. I have proof that i did not live at the address they are charging me for. Do they have the right to keep my money and use it as they see fit?
I rented a little apartment and had the power transferred out of my name at the marrital house and turned on in his name. Because we do not currently have a house going in Consumers is charging us and extra $3000 to put in electric. When the line cracks and sparks our electricity flickers throughout the house.
They billed me with a guesstimate for the months of January and February, I called in to record an actual reading to make sure I wouldn't be over-billed later. I am writing to the executives in Jackson, Michigan and advising them that service holds are long and inconclusive. Consumers customer service told me my mail was going there at that time and I had to pay it or report Identity Theft. They answer to the gov's office([protected]). They admitted that it was their mistake. Equaling over 4k. I paid my bills. Box 740309 Cincinnati, OH 45274-0309.
It serves customers in all 68 of the state’s Lower Peninsula counties. BBB is here to help. When it's coming from the Gov's office, a larger group and hopefully a news article or two it gets harder to ignore. When she finally got someone to talk to her about getting the power turned on, they made us pay half of the bill in question and then said that someone would be out in the next 7 days to turn it back on, and they would give us a 15 minute window to be at the house after a phone call. Browse Categories. Payment by Phone Call 866-329-9593. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate.
Please help STOP these rude thieves from scamming!
It begs the question- what recourse do the citizens of MI actually have if CMS is defrauding them?
While it is still not considered a "formal complaint", it does get your voice heard. Good thing I didn't count on them to come; at 7PM on the 18th I drove into my driveway and the Consumers Energy truck WAS JUST PULLING UP...so much for "right away" and especially for correcting their mistake. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
Also consumer was charging $3.89 per gallon all season because they said oil has high when they bought it so they had to pass on the inflated prices to the customers the customers that they were supppose to be saving money by sign up with them.
Consumers Energy Payment Center P.O. I don't think so. ( i can not pay this). wow! My Mom ended up getting... DO NOT SIGN UP FOR A TIME-SHARE.
Not bad, but could've been way better. BBB remains operational and focused on serving our business community and our consumers throughout this crisis. When the new oil company delivered it was $2.19 per gallon So beware of this terrible group. He never paid any of his bills and I NEED services in my name my new address. ….)….)…)..).) WE THEN CONTACTED CONSUMERS TO COME BACK OUT AND RETEST WITH THEIR EQUIPMENT TO MAKE SURE IT IS SAFE FOR OUR FAMILY AND TURN THE GAS BACK ON.WHEN THE CONSUMERS REP ARRIVED SHE COMPLAINED ABOUT BEING OUT AGAIN, THREATENED THAT SHE SHOULD "CHARGE US" AND THEN TURNED THE GAS BACK ON WITHOUT COMING IN AND TESTING WITH THE EQUIPMENT LEAVING US FEELING UNSURE AND UNSAFE IN OUR HOME EVEN THOUGH THEY CLEARLY STATE THEY WILL RESPOND PROMPTLY WITH NO CHARGE IN CASE OF A GAS LEAK EMERGENCY. Read more.
We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Got another bill for it and they failed to put my payment on my account. So this bogus debt was sent to collections but the power was not turned off? Advanced Search. Michigan Real Estate, How to file a complaint against Consumers Energy Electric/Gas provider with the MPSC Online, http://www.michigan.gov/mpsc/0,1607,7-159-16368_16415---,00.html. And the employees in service are very nasty. Funny how they can figure out that YOU owe THEm somehow! Every year poor neighborhoods in Algoma, Greenville are slammed with outages because they refuse to take care of tree-growth on their lines... meanwhile millionaires in Ada have their growth consistently taken care of.
Seems as though all went smoothly. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. They admitted that it was their mistake. Basically, in our case it was looking like we would be owed a refund, so they chose to tell us they couldn't figure that out. Resolved customer service Consumers Energy turned off my gas service with no notice on Monday October 17th; as it turned out, it was their error, an error that they could not, and cannot, explain.
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