dte insight premium

An alternative is to connect the Energy Bridge using a wired connection by plugging the Ethernet cable provided directly into an available port on your router or cable modem. As a special offer, DTE offers a 6-month free trial period, which you can opt-out at any time once the Energy Bridge is returned to DTE.

Then, tap on the arrow that is to the right of the date listed to navigate backwards and view the historical usage. If after a day, you’re still not seeing your historical usage, contact support at 585.498.7200 and follow the prompts for DTE Insight or email DTE_Insight@dteenergy.com.

Learn all about energy savings as you move through a virtual home. How can I deactivate the DTE Insight app? If you're still having trouble, you can contact support directly from the app or call us at 585.498.7200 and follow the prompts for DTE Insight Customer Support. Which model of the Energy Bridge will work with the new DTE Insight app? If the Energy Bridge settings show you are connected to the internet and your bind request with the meter was successful but are not able to see real-time data, it may be because your home’s internet firewall configurations are blocking the Energy Bridge from interacting with your Insight app. Contact Customer Support to have your Energy Bridge factory reset through in-app chat, phone 585.498.7200 or email us directly at Insight_TechSupport@dteenergy.com. If this doesn’t work, please call 585.498.7200 and follow the prompts for DTE Insight Customer Support. You can protect your information by resetting your password on your DTE Energy online account by visiting www.dteenergy.com. Once you open the menu, tap the "Log Out" button. The Last Week in Review card is a weekly comparison that will give you breakdown between your average total daily usage and average Always On usage. By connecting your compatible smart home devices to the Energy Bridge – such as smart light bulbs, plugs, sensors, thermostats and more – you can control your energy and your home through one app. I lost my smart phone. Yes! This regular pattern will repeat at consistent intervals.

Tap on the DAY, WEEK, or MONTH tabs below the bar graph based on the data you would like to see. We have answers. DTE Insight gives you a single, secure place to efficiently manage your home’s smart devices. If you are still not receiving a strong connection, you’ll likely need to contact your Internet provider.

Go to My Devices in the app and follow the prompts to begin the in-app Energy Bridge setup process. What does this mean? Why is this happening? Our support team may help with basic suggestions; however, it is best to contact your internet service provider directly to help reconfigure or unblock your home’s wireless network configurations. Of course! At the bottom of the 24-hour usage dial on the app, it says “Always On.” What does that mean? The email or password you entered is incorrect. What does this mean? Complete the request form and we’ll ship the Energy Bridge to the address you provided if you qualify. For your convenience, we offer a selection of compatible smart devices for customers to purchase. Where can I find the Energy Bridge Terms & Conditions? Eventually, you’ll learn how to match these patterns up to see what’s happening in your home. An Energy Bridge hub will be shipped to your home. For example, your "always on" load corresponds to the power drawn by devices, appliances, lighting, plug loads, etc.

Tap the arrow > on the right above your listed estimated cost. Setting a budget target will only allow you to track your progress towards a goal and will not affect your actual bill. Make sure the Energy Bridge light is green, then place your phone within one inch of the bridge. What does it mean if I see a gap in usage once in a while? There is a subscription fee for the DTE Insight Premium, which includes an Energy Bridge. After the free trial period, your service will go uninterrupted and you will be charged the monthly fee, which will be added to your monthly DTE bill. that are constantly drawing power. The 24-hour dial shows exactly how much total electricity is being used, or demanded, at any given time. To request the Energy Bridge, you can let us know you want one through the DTE Insight app by selecting “Request Energy Bridge” on the main dashboard. If the device is returned and reported damaged, a $25 fee will be charged to your next DTE Energy bill and the monthly fee will be stopped. If we determine a replacement is required, we’ll replace the device with a new or refurbished one that has comparable features. If the meter connection is poor, make sure to move the DTE Energy Bridge within 25 feet of your home’s smart meter. It may be that the Energy Bridge is too far away from the meter, the meter may be sending a weak signal, or the meter may have detected a security issue. Why is this happening?

Get tips and projects to help manage your electricity usage, Participate in challenges to engage the whole family in managing your energy use. Subscription pricing can be found within the DTE Insight app. Try Premium FREE for 6 months Here’s how to upgrade: Use your dteenergy.com account information to log into the DTE Insight app and go to the My Plan page in the menu. How can I view that? You can contact Customer Support through in-app chat, phone 585.498.7200 or email us directly at Insight_TechSupport@dteenergy.com. DTE Insight gives you a single, secure place to efficiently manage your home’s smart devices. Get the Premium Experience - Free for 6 Months Enhance your experience and take advantage of all new features when you pair the Insight app with the Energy Bridge.

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