They won't adjust the price automatically nor manually (which is asinine) and, as a customer, I can't just easily cancel the order myself. × Then I'd have to make a new order to get the sale price. I'm also wondering why they don't price match with Sentai, they use the same warehouse I swear & I wanted to grab only 1 set from their sale but wish I could've added it within my RS order. They couldn't fix the price. Since the WEEKLY SPECIALS FEATURING FUNIMATION began on Sunday, I presumed that meant I had until Saturday to place my order. The cutout date for preordering has passed, but it's still able to be preordered, but Rightstuf says there's no guarantee preorders after the cutoff date will get the figure. RightStufAnime.com Stuf Bucks are earned during special promotions and can be used on future purchases after the promotion ends and during the pre-defined redemption period. RightStufAnime.com will automatically calculate the sales tax during the checkout process, however if you are submitting a mail order, please include the appropriate amount of tax if you are an Iowa resident. PAYPAL PAYMETHOD REQUIRES THE FUNDS TO BE TAKEN AT TIME THE ORDER IS PLACED. I had to have a multiple-reply back-and-forth with customer service practically begging them to change the price, because their proposed solution was "we'll have plenty of the item, just cancel and reorder it." so i was wondering if i order from rightstuf will i get it early or do i have to pick a certain shipping method? RightStuf's stuff, on the other hand, almost always arrives in immaculate condition. Do they do the same thing with pre-orders? It doesn’t come out for around another 3 months. Did you already order it. But that's just my crazy logic. View previous topic:: View next topic Author Message; tunefalon. Please have your credit card and the items you'd like to order ready for our friendly Anime-zing Customer Care staff. I'm sorry for being rude. This is a place for fans to come interact about their love for anime! I understand that RightStuf is not responsible for the date slipping. I asked awhile back why they didn’t have a way for customers to cancel online and they stated it was because if they didn’t contact them first then we could potentially be cancelling an order that may already be picked in the warehouse. If there is no such sale discount, then just place the order only a couple days prior to the release date, or once the item rolls over to "In Stock." Prior to release, the customer has to manually track any desired items for better prices. Do note that Rightstuf will email you about every month or so before her release with something like "we're working on your order!" All Rights Reserved. Add to Cart . Add to Cart . This system intentionally disadvantages customers at multiple levels, and Customer Service is acting it's my fault for not double-ordering something on Sunday night and I'm some kind of dope for not knowing that something called a "WEEKLY SPECIAL" actually means "Sale starts Sunday and ends when we feel like it, so you better not wait until Thursday. This is due to certain items being manufactured based on the actual number of sales or the item quantities are extremely limited and require prepayment. If that happens, just shoot them a quick email because they are really good about customer service. This, in itself, is stupid: there is no good reason why they can't do a price adjustment for items that haven't shipped. [3] There is no automated process for canceling items from orders. PayPal is accepted at RightStufAnime.com, however please be advised that PayPal transfers the entire amount of your order at the time the order is placed on RightStufAnime.com even if your product is not in-stock. Since every single issue has to be threaded through weekday customer service, I've missed a significant discount on something I had already ordered, lost the original price I'd pre-ordered the item at, and now I have no desire to even bother ordering it. It doesn't release until 20 November, and the price is (currently) $48. I'm actually looking to preorder manga, but rightstuf also sells a lot of anime so I figured you guys would know. But I expected as much because I've encountered this before, and they canceled the item per the backup solution I requested. This, however, has completely ruined the streak and all the goodwill I had for them. I just kept reading stuff people writting saying they got it a week early from rightstuf. While your situation does suck, they did try and meet you half way and at least get it to what it was when you ordered. No account yet? But when it releases is kind of irrelevant to my topic. Pre-ordering something from RightStuf, with the rare exception of extremely limited-quantity items, is actually a risk to the customer because any discount between the date of order and the date of release then has to be negotiated through customer service, which typically results in the cancellation of an older order and then placing a newer one. Then, a month or so went by, and still nothing so I emailed them, cancelled the order and got the figure somewhere else. Pre-Order, Not Yet Shipping Release Date: 3/2/2021, Pre-Order, Not Yet Shipping Release Date: 4/30/2021, Pre-Order, Not Yet Shipping Release Date: 6/30/2021, Pre-Order, Not Yet Shipping Release Date: 5/31/2021, Pre-Order, Not Yet Shipping Release Date: 9/30/2021, Pre-Order, Not Yet Shipping Release Date: 1/5/2021, Pre-Order, Not Yet Shipping Release Date: 7/31/2021, Pre-Order, Not Yet Shipping Release Date: 8/31/2021. You stated that you knew from previous history with them that they wouldn’t be able to change the price, especially because this policy is listed on their website with that 3 day modification rule, which is kinda bogus but I get why they have it in place.
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